Terms of Use

WineCRM · Version 1.2 · Effective 24 September 2026 · Applies to all accounts, free and paid · English translation provided for convenience; the French version prevails.

1. Purpose and publisher

WineCRM is a sales management service for wine professionals, available on the web (app.winecrm.app) and through iOS and Android mobile apps (the « Service »). It is published by FlowLabs SAS, with share capital of €5,000, registered with the Bordeaux Trade and Companies Register under number 100 545 003, whose registered office is at 2 chemin de Peyrouley, 33360 Carignan-de-Bordeaux, France (« FlowLabs »). Contact: contact@winecrm.app · +33 6 35 23 93 63.

These Terms of Use (the « Terms ») set out the conditions for accessing and using the Service.

2. Definitions and applicable documents

Customer: the individual or legal entity using the Service for its business, free of charge or for a fee. User: the individual holding an access. At the date of these Terms, one account corresponds to a single User. Customer Data: the data and content entered, imported or generated by the Customer in the Service (contacts, notes, files, audio, products, sales, appointments, tasks and histories).

The contractual documents are, in order of priority: the Data Processing Agreement (« DPA ») as regards the protection of Customer Data; the Terms of Sale for paid subscriptions; these Terms. The Privacy Policy provides information on processing carried out by FlowLabs; it is not a contract.

3. Sign-up and acceptance

The User is of legal age, acts for business purposes and, where applicable, has authority to bind the Customer.

Sign-up requires acceptance of these Terms and the DPA, including for free accounts, by ticking a box that is not pre-ticked. The documents are available before acceptance. The date and version of the documents accepted are recorded. Signing in with Google or Apple does not exempt the User from this acceptance.

The User provides accurate information and keeps it up to date. Credentials are personal and confidential; the User reports any unauthorised use without delay to contact@winecrm.app.

Consent to receive WineCRM news and offers is separate, optional and not pre-ticked. Refusing it does not prevent sign-up.

4. Description of the Service

Depending on the plan, the Service allows users to manage contacts, text and voice notes, documents, product sheets, sales histories, appointments and tasks; to display contacts on a map and plan sales routes; to scan business cards; and to receive follow-up suggestions within the app.

Limitations to be aware of:

• Business card scanning is assisted by artificial intelligence: the User checks the extracted information before saving it.
• Voice notes are recorded as audio files. They are not transcribed into text.
• Geolocation, routes and follow-up suggestions may contain errors; they are an aid, not a guarantee of commercial results.
• WineCRM is not invoicing software, accounting software or a point-of-sale system. Sales histories imported or entered in it are for information only and do not replace the Customer’s accounting and tax records.
• The Service requires an Internet connection; offline access is not guaranteed.

5. Free trial and Starter plan

Every new account gets a 14-day trial of the Pro features, with no credit card required. If no paid plan is purchased at the end of the trial, the account automatically switches to the free Starter plan, with no charge.

Starter includes in particular access to five contacts, appointments and tasks, text notes, product sheets, customer history and 500 MB of documents. Details of each plan are shown on the Pricing page before any purchase.

When switching from Pro to Starter, no data is deleted: the five oldest contacts remain viewable; the others are kept with restricted access and become viewable again with a new Pro subscription. Existing notes and audio remain accessible. Exceeding the document quota blocks new uploads without deleting existing documents. Display restrictions never prevent the export of all Customer Data.

6. Mobile apps

The iOS and Android apps can be downloaded free of charge from the App Store and Google Play. They give access to the User’s WineCRM account. No purchases or subscriptions are offered in the mobile apps: paid subscriptions are purchased on the website or web application, under the Terms of Sale.

For apps downloaded from Apple’s App Store, the User acknowledges that:

• these Terms are concluded between the User and FlowLabs, not with Apple Inc.; FlowLabs, not Apple, is solely responsible for the app and its content;
• the licence to use the app is limited to use on Apple-branded devices that the User owns or controls, as permitted by the Usage Rules set out in the App Store Terms;
• Apple has no obligation to provide any maintenance or support services for the app;
• in the event of any failure of the app to conform to any applicable warranty, the User may notify Apple, and Apple will refund the purchase price of the app, if any (the app is free); to the maximum extent permitted by law, Apple has no other warranty obligation;
• FlowLabs, not Apple, is responsible for addressing any claims relating to the app (product liability, failure to conform to legal or regulatory requirements, consumer protection), and any third-party claim that the app infringes that third party’s intellectual property rights;
• the User represents that they are not located in a country subject to a U.S. Government embargo and are not listed on any U.S. Government list of prohibited or restricted parties;
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against the User.

Questions and complaints about the apps should be sent to FlowLabs: contact@winecrm.app, 2 chemin de Peyroulet, 33360 Carignan-de-Bordeaux, France.

7. Third-party services: Google Maps

Map features use Google Maps Platform. By using them, the User agrees to be bound by the Google Maps/Google Earth Additional Terms of Service (maps.google.com/help/terms_maps) and acknowledges that Google processes data under the Google Privacy Policy (policies.google.com/privacy). Establishment information from Google Maps is subject to Google’s terms; the User checks and completes the information saved in their records.

8. Customer obligations regarding its data

The Customer is responsible for Customer Data. It determines the purposes and legal bases of its files, informs the individuals concerned where required, respects their rights (including their objection to marketing) and limits the information recorded to the needs of its business. A business card or publicly available information does not exempt it from these obligations.

The Customer shall not record health data, other special categories of data or data relating to criminal convictions, including in free-text fields, files and audio.

Scanning a business card involves sending its photo to the Google Gemini service. Importing from the phone covers only the contacts selected. If an audio recording contains a third party’s voice, the Customer informs that person in advance and obtains their consent where required by law; technical permission to use the microphone does not constitute the recorded person’s consent.

FlowLabs acts as a processor for Customer Data, under the DPA.

9. Prohibited uses

The following are prohibited in particular: unauthorised access or attempted access to the Service or to other customers’ data; any action intended to disrupt, overload or compromise the Service; automated extraction of data beyond normal use; uploading unlawful or malicious content; reselling or making the Service available to third parties without written consent; any infringement of the rights of others. These prohibitions do not limit the Customer’s export of its own data or exceptions provided by law.

10. Intellectual property

The Customer retains all rights to Customer Data. It grants FlowLabs a limited authorisation to process it in order to provide the Service and comply with its legal obligations. FlowLabs does not sell Customer Data, does not use it to market to the Customer’s contacts and does not use it to train artificial intelligence models.

The Service, its code, interfaces, trademarks and content remain the property of FlowLabs or its licensors. FlowLabs grants the User a personal, non-exclusive, non-transferable right of use for the life of their account.

11. Availability, maintenance and backups

FlowLabs uses reasonable efforts to ensure the accessibility, security and continuity of the Service. No availability rate is guaranteed. Interruptions may occur, in particular for maintenance or updates or in the event of a provider failure; scheduled maintenance with a significant impact is announced where possible.

The Service allows Customer Data to be exported at any time. The Customer is encouraged to export its data regularly.

12. Suspension

FlowLabs may suspend access without notice in the event of fraud, a breach of the security of the Service or of others’ data, a serious breach of these Terms, or an order from an authority. For other breaches, FlowLabs sends a warning by email and allows a reasonable period of at least 7 days to remedy it. Any suspension is proportionate; the recovery of Customer Data remains possible, subject to legal and security requirements.

13. Account deletion and inactivity

The User can delete their account at any time from the app or by email to contact@winecrm.app. Deleting an account is separate from cancelling a paid subscription, which is governed by the Terms of Sale. A proportionate check of the requester’s identity may be carried out.

Deletion opens a 30-day period during which the data can be exported or the account restored on request; the data is then deleted under the DPA.

A free account with no sign-in for 24 months may be closed after warnings sent 30 days and 7 days before closure. Signing in before the deadline stops the procedure.

14. Confidentiality

Each party keeps confidential any non-public information received from the other in connection with the Service and uses it only for that purpose, for the duration of the relationship and 3 years thereafter, and in any event for as long as Customer Data is retained.

15. Liability

FlowLabs is bound by an obligation of means (best efforts). It does not guarantee any commercial result.

FlowLabs is not liable for damage resulting from use of the Service that does not comply with these Terms, from content entered by the Customer, from failures of the Internet or of the User’s equipment, or from force majeure within the meaning of Article 1218 of the French Civil Code.

FlowLabs is not liable for indirect damage, including loss of revenue, margin, customers or business opportunity, or damage to reputation.

Except in cases of gross negligence or wilful misconduct, personal injury and mandatory legal provisions, FlowLabs’ total liability, on all grounds combined, is limited: for a Customer with a paid subscription, to the amount excluding VAT corresponding to six (6) months of its subscription at the rate applicable to it; for a Customer on a free plan (Starter or trial), to fifty (50) euros.

These limitations do not apply to the rights that data subjects derive from data protection law.

16. Changes to the Terms

FlowLabs may change these Terms. Substantial changes are notified by email and in the app at least 30 days before they take effect, except in cases of legal or security urgency. A Customer who refuses the new terms may delete its account, and cancel its subscription under the Terms of Sale, before they take effect. New acceptance is obtained where necessary.

17. Evidence

Electronic records kept by FlowLabs under reasonable security conditions (online acceptances, emails, action histories) constitute evidence between the parties, unless proven otherwise.

18. Governing law and disputes

These Terms are governed by French law. In the event of a dispute, the parties shall first seek an amicable solution for 30 days from the written complaint, without prejudice to urgent measures. Failing that, and where both parties are traders (commerçants), the courts within the jurisdiction of the Bordeaux Court of Appeal shall have exclusive jurisdiction; in other cases, the statutory rules of jurisdiction apply.