You can delete your WineCRM account and the associated data at any time.
From the app: this option will soon be available in your account settings. In the meantime, please use the email request below.
By email: write to contact@winecrm.app from your account’s email address, with the subject « Account deletion ». We confirm receipt within 7 days.
What is deleted: your account, contacts, notes, audio recordings, documents, product sheets, sales histories, appointments and tasks.
Timing: after your request, you have 30 days to export your data or ask for your account to be restored. The data is then deleted from our servers; backups are erased when they expire, within a maximum of 7 further days.
What is kept: invoices and proof of acceptance of the terms, which the law requires us to keep (10 years for accounting records, 5 years for evidence), with restricted access.
Paid subscription: deleting your account ends your subscription; the current period is not refunded, in accordance with the Terms of Sale.
You can also delete specific data without deleting your account, directly in the app.
WineCRM is a service published by FlowLabs SAS, 2 chemin de Peyrouley, 33360 Carignan-de-Bordeaux, France.